FAQ

1. Do I need a doctor’s referral?
All of our physiotherapists are all qualified and nationally registered to treat patients without medical referral. If you are able to claim a rebate for physiotherapy services from a private health fund, this is possible without a medical referral.
A medical referral from your general practitioner is necessary only if:

You have been injured at work and your case is being managed by Workcover; or
Your treatment is covered by Veterans Affairs; or
You are claiming your treatment expenses through a 3rd party claim
You are seeking treatment through the Enhanced Primary Care Program.

2. Do I need to pay at the time of the session?
Yes, payment is required on the same day of service at Goldfields Physio. Payments can be made by cash, credit and EFTPOS. Our facility is equipped is with HICAPS.

3. Can I claim a rebate for my physiotherapy treatment?
Private physiotherapy is generally not eligible through the Medicare system. If you have private health cover and subscribe to the “extras” cover you should be eligible to claim part of your treatment fee. There are many different schemes and you are best advised to check your level of cover with your insurer.
If you are covered, most health funds are online with HICAPS. This is a service we provide for your convenience. It allows you to claim your health fund rebate at our clinic, leaving only the gap to pay. You will need to bring your health fund card with you.

4. Is there a waiting list?
Generally we are able to offer you an appointment within 24 hours of you calling. However from time to time the clinic, due to staff holidays and booking demands, it may be a couple of days before we can offer an appointment. If you are willing to go on a waitlist you will generally be offered an appointment within 24 hours due to cancellations and re-scheduling.

5. How long does an appointment take?
Your initial appointment will take approximately 40 minutes and subsequent appointments are generally 20 minutes. If you have 2 injury areas or a complicated problem you can book an extended appointment.

6. What should I wear?
This depends on your condition and your comfort is important to us.

For neck and back problems your physiotherapist will require you to remove your shirt. A singlet may make you more comfortable for these types of assessments.
For hip and leg complaints the physiotherapist is likely to ask you to remove your trousers. Shorts are recommended.
For women’s health physiotherapy appropriate draping and coverage will be provided.
For pre-employment and functional capacity testing it is recommended that you wear gym or loose comfortable clothing and appropriate footwear.